With 3 million companies using WhatsApp Business, it can be tempting to jump on the bandwagon. But before you make your decision, here are 3 questions to help you determine if WhatsApp Business is really what you need… Read More
Category: Customer Support
Omnichannel and multichannel may sound similar but they are not to be mistaken as synonymous terms. There are certainly differences between the two, but it isn’t a matter of which is the right or wrong customer engagement strategy to adopt… Read More
Before we get into the main focus of this article, let’s get this straight: what exactly is an omnichannel customer experience? An omnichannel customer experience is all about making your customers’ experience the best it can be, by making it absolutely seamless across all engagement channels. Read More
If you are in the service industry, then you know just how important it is to possess good customer service skills, at all times, and especially during the holiday season. The reality is that first impressions make all the difference in the world, especially with clients and customers. And, if you know how to make a great first impression, you are well on your way… Read More
Still Using the Text Messaging Function on Your Mobile Phone (the old way) to Send Messages to Your Customers?
Nowadays, it’s very important to establish a deep connection with all your customers. One of the things many businesses are doing right now is that they are using text messages to directly communicate with their customers. However, unlike what you may assume, they are not using the text messaging function in their mobile phones. Read More
Today, many consumers enjoy pampering care services like spa treatments, to lessen the stresses of modern living and to look their best. Consumers phone beauty and wellness companies when they wish to find out about specific services or when they wish to schedules appointments. Often they find their precious time frittering away whilst making back-and-forth phone calls. Read More