Unified Customer Engagement Platform for Better Customer Experience
Category: Customer Experience
Customer engagement has become something of a buzz term in recent years, gradually and subtly replacing customer experience as a priority. In some cases the two terms can be used somewhat interchangeably. But the importance of customer engagement is that it entails “frequent contact” with customers over time. Read More
As the coronavirus pandemic is growing at a fast pace, no company is protected from it, and providing excellent customer support has become the biggest challenge for many companies. Read More
Staying abreast with the latest trends is essential to business – no matter the industry. Much of what we covered in ‘Upcoming 2017 Trends in Customer Service and Experience’ remains the same Read More
With corporate travel halted and staff strength being split into teams, or even totally working from home, corporations are tapping on video call solutions such as Cisco Webex, Skype, and Google Hangouts to keep their business operations going. Read More
For most businesses, the customer journey is a crucial aspect in attracting and maintaining loyal customers. No matter how flawless your product could be, one careless step and your customers could be lost; simply because you didn’t react fast enough. Read More
