Deliver a Seamless Omnichannel Customer Experience with the Moobidesk and SugarCRM Integration

Moobidesk, the fastest growing customer experience solution, brings you the industry’s most complete omnichannel communications, which is intuitive and fast to deploy across enterprises.

The solution unifies the communications between businesses and customers, allowing businesses to have conversations with customers through different channels such as SMS, Voice, Email, Web Chat, Social Media and Instant Messaging from one single interface. With Moobidesk, businesses can… Read More

20 Must-Have Customer Service Skills for the Holiday Season

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If you are in the service industry, then you know just how important it is to possess good customer service skills, at all times, and especially during the holiday season. The reality is that first impressions make all the difference in the world, especially with clients and customers. And, if you know how to make a great first impression, you are well on your way to making even more sales… Read More

Still Using the Text Messaging Function on Your Mobile Phone (the old way) to Send Messages to Your Customers?

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Nowadays, it’s very important to establish a deep connection with all your customers. One of the things many businesses are doing right now is that they are using text messages to directly communicate with their customers. However, unlike what you may assume, they are not using the text messaging function in their mobile phones. They are using Moobidesk… Read More

Benefits of using a Dedicated Virtual Number

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Are you the owner of a small but growing business, and find that your personal and business communications are becoming intermingled when you’d rather them be separate? Maybe you’re using two phones so that you can present a professional business front, but increasingly find that this is a costly way to run business communications? You can now add to your existing phone a dedicated virtual number, which will allow you to keep your own personal phone and number… Read More