Still Using the Text Messaging Function on Your Mobile Phone (the old way) to Send Messages to Your Customers?

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Nowadays, it’s very important to establish a deep connection with all your customers. One of the things many businesses are doing right now is that they are using text messages to directly communicate with their customers. However, unlike what you may assume, they are not using the text messaging function in their mobile phones. They are using Moobidesk…Read More

Benefits of using a Dedicated Virtual Number

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Are you the owner of a small but growing business, and find that your personal and business communications are becoming intermingled when you’d rather them be separate? Maybe you’re using two phones so that you can present a professional business front, but increasingly find that this is a costly way to run business communications? You can now add to your existing phone a dedicated virtual number, which will allow you to keep your own personal phone and number…Read More

Upcoming 2017 Trends in Customer Service and Experience

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A truly successful business involves more than just a great product or service. In fact, exceptional customer service ensures that your business leaves a lasting impression on customers’ minds. Outstanding customer experience is when your brand is successful in triggering positive feelings from a customer just by the mention of its name. This leads to the brand enjoying customer loyalty, word of mouth, and definitely, revenue growth…Read More

How Do SMS Enquiries Convert Leads Into Customers?

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Today, many consumers enjoy pampering care services like spa treatments, to lessen the stresses of modern living and to look their best. Consumers phone beauty and wellness companies when they wish to find out about specific services or when they wish to schedules appointments. Often they find their precious time frittering away whilst making back-and-forth phone calls. Sometimes, they find some companies ineffective in providing the information they need and also find making calls during business hours a hassle. As such, beauty and wellness businesses may lose some valuable customers this way…Read More