Excellent omnichannel management is an essential element to have for your business’s success. But with your contact center having to manage so many customer service channels, there are bound to be little disruptions here and there… Read More
Before we get into the main focus of this article, let’s get this straight: what exactly is an omnichannel customer experience? An omnichannel customer experience is all about making your customers’ experience the best it can be, by making it absolutely seamless across all engagement channels. Read More
As of August 1, 2018, WhatsApp has opened up API for business accounts. Moobidesk along with SMS, email, voice, web chat, social media and instant messaging channels now integrates WhatsApp in one single interface. As a business owner what this could mean to you? Read More
Moobidesk, the fastest growing customer experience solution, brings you the industry’s most complete omnichannel communications, which is intuitive and fast to deploy across enterprises. The solution unifies the communications between businesses and customers, allowing businesses to have conversations with customers through different channels such as… Read More
If you are in the service industry, then you know just how important it is to possess good customer service skills, at all times, and especially during the holiday season. The reality is that first impressions make all the difference in the world, especially with clients and customers. And, if you know how to make a great first impression, you are well on your way… Read More
Still Using the Text Messaging Function on Your Mobile Phone (the old way) to Send Messages to Your Customers?
Nowadays, it’s very important to establish a deep connection with all your customers. One of the things many businesses are doing right now is that they are using text messages to directly communicate with their customers. However, unlike what you may assume, they are not using the text messaging function in their mobile phones. Read More