Unified Customer Engagement Platform for Better Customer Experience
WhatsApp Business is one of the most valuable tools in our modern era that can help companies of all sizes grow and retain their consumer base. When using WhatsApp Business, any company can benefit from its features, regardless of their size. Below, we will share with you WhatsApp’s key features and how to use it to improve your … Read More
WhatsApp will change its pricing model starting February 2022. It will switch from the current notification-based pricing to new conversation-based pricing. Currently, WhatsApp charges business accounts per notifications sent. Let’s look at how the new pricing model works…. Read More
A company’s best chance of surviving in the new world is to keep its customers engaged, by staying in touch with the customers regularly. While some businesses effectively communicate with their clients, the majority of businesses fail to initiate a conversation…. Read More
Good customer support is the cornerstone of every successful business in the world. Consumers are caring more about customer experience in the post COVID-19 world than they did before. Therefore, in 2021, there is very little to no room… Read More
Customer engagement has become something of a buzz term in recent years, gradually and subtly replacing customer experience as a priority. In some cases the two terms can be used somewhat interchangeably. But the importance of customer engagement is that it entails “frequent contact” with customers over time. Read More
As the coronavirus pandemic is growing at a fast pace, no company is protected from it, and providing excellent customer support has become the biggest challenge for many companies. Read More
Staying abreast with the latest trends is essential to business – no matter the industry. Much of what we covered in ‘Upcoming 2017 Trends in Customer Service and Experience’ remains the same Read More
With corporate travel halted and staff strength being split into teams, or even totally working from home, corporations are tapping on video call solutions such as Cisco Webex, Skype, and Google Hangouts to keep their business operations going. Read More
For most businesses, the customer journey is a crucial aspect in attracting and maintaining loyal customers. No matter how flawless your product could be, one careless step and your customers could be lost; simply because you didn’t react fast enough. Read More
With 3 million companies using WhatsApp Business, it can be tempting to jump on the bandwagon. But before you make your decision, here are 3 questions to help you determine if WhatsApp Business is really what you need… Read More
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