Upcoming 2017 Trends in Customer Service and Experience

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A truly successful business involves more than just a great product or service. In fact, exceptional customer service ensures that your business leaves a lasting impression on customers’ minds. Outstanding customer experience is when your brand is successful in triggering positive feelings from a customer just by the mention of its name. This leads to the brand enjoying customer loyalty, word of mouth, and definitely, revenue growth… Read More

How Do SMS Enquiries Convert Leads Into Customers?

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Today, many consumers enjoy pampering care services like spa treatments, to lessen the stresses of modern living and to look their best. Consumers phone beauty and wellness companies when they wish to find out about specific services or when they wish to schedules appointments. Often they find their precious time frittering away whilst making back-and-forth phone calls. Sometimes, they find some companies ineffective in providing the information they need and also find making calls during business hours a hassle. As such, beauty and wellness businesses may lose some valuable customers this way… Read More