20 Must-Have Customer Service Skills for the Holiday Season

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20 Must-Have Customer Service Skills for the Holiday Season

If you are in the service industry, then you know just how important it is to possess good customer service skills, at all times, and especially during the holiday season. The reality is that first impressions make all the difference in the world, especially with clients and customers. And, if you know how to make a great first impression, you are well on your way… Read More

Still Using the Text Messaging Function on Your Mobile Phone (the old way) to Send Messages to Your Customers?

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Still Using the Text Messaging Function on Your Mobile Phone (the old way) to Send Messages to Your Customers?

Nowadays, it’s very important to establish a deep connection with all your customers. One of the things many businesses are doing right now is that they are using text messages to directly communicate with their customers. However, unlike what you may assume, they are not using the text messaging function in their mobile phones. Read More

Upcoming 2017 Trends in Customer Service and Experience

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Upcoming 2017 Trends in Customer Service and Experience

A truly successful business involves more than just a great product or service. In fact, exceptional customer service ensures that your business leaves a lasting impression on customers’ minds. Outstanding customer experience is when your brand is successful in triggering positive feelings from a customer just by the mention of its name. Read More

How Do SMS Enquiries Convert Leads Into Customers?

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How Do SMS Enquiries Convert Leads Into Customers?

Today, many consumers enjoy pampering care services like spa treatments, to lessen the stresses of modern living and to look their best. Consumers phone beauty and wellness companies when they wish to find out about specific services or when they wish to schedules appointments. Often they find their precious time frittering away whilst making back-and-forth phone calls. Read More